The delivery service industry is one of the largest industries in the world right now. The convenience that a delivery service offers customers means that many companies now have to offer it. You will find that the service is a standard feature of many of the western world’s top companies. Ensuring that a company chooses your delivery company over your competitors can be difficult. Many services that delivery companies offer are bland and straightforward. If you are offering the same services as hundreds of other delivery companies then, why would anyone choose you? You need to work on improving your delivery service at every opportunity. Don’t wait and see what happens. Start today and see how some simple changes bring in more business for your company. Here is an easy, five-step guide to improving your delivery business.
Step one: Invest in a private GPS system
What GPS system do you use within your company? If you use one of the major maps systems then, you should consider a change. Major GPS providers are often free, but they can be prone to glitches and problems. You need your business to run no matter what happens. Invest in software development and create a system that is only accessible by people in your company. Doing so will mean that your system is faster, because fewer people are using it, and that it’s more accurate and reliable.
Step two: Make sure heavy duty vehicles are safe
When you are delivering large loads, you might find that you need to use a range of heavy duty vehicles. It is vital to the success of your company that these vehicles are safe. Making simple changes to the vehicles will mean that they are always safe. For example, using roller bearings, rather than ball bearings is a great idea. That change will give the driver greater control over the vehicles.
Step three: Be precise with delivery times
One thing that will set your business apart from other delivery services is giving a precise delivery time. Often delivery companies give a large window in which packages might come. That means that customers have to wait in at home for a delivery. It is an annoyance that means that internet shopping is not as convenient as it could be. Make sure that you make a tight delivery schedule for your drivers and ensure that they stick to it. Doing so will mean that you can offer customers a precise and rigid service.
Step four: Communicate with your drivers
Communication is the key to any successful business. You might think that you don’t need to communicate with drivers whilst they are on the road, but you are wrong. Keeping in touch with drivers means that you can ensure everything in your business runs well. You should be in constant communication with your fleet throughout their shifts. That means that if a driver has a query, he or she can contact you straight away. That in itself means that there will be fewer mistakes and problems with your service.
Step five: Use safe holds and lockers
Sometimes when you try and deliver a package, the customer won’t be home to accept it. Often that means that you will have to take the package back to the loading area. That in itself means that you will waste another trip on the same package. Invest in safe holds and lockers around the country where you can store packages that you were not able to deliver. Doing so will mean that you don’t have to keep returning the same packages to your base, and so you can save space and time in the long-run.