Communications are vital to any business these days, whether you have a startup or international business. So, it makes sense to ensure that you have the right service for your needs, straight from the off. There are plenty to choose from, but which is best for your business? Today, we’re going to take a peek at how to choose the best communications service for your company. Read on to find out more.
Choose your weapons
There are various types of tools you need for your business communications, so it’s important to think ahead. Most companies will need a telephone system, for example. However, if you are a one or two person operation, then you might get away with using your smartphones, and having a free VoIP service such as Skype.
There are other tools to think about, too. Let’s take faxing as a prime example. While many industries have no use for the simple fax machine, there are others where it is still a necessity. The medical and legal worlds spring to mind, due to privacy and signatory requirements. Jot down everything you need, and you can move on to the next stage.
Find a provider
The next step is to have a look at the providers who offer the services and tools you need. Now, this can be a complicated process as there is a lot on offer. At first glance, a company that gives you everything you need might appear to be the right choice, but looks can be deceiving. You might end up paying for services that you never use, or don’t need.
It’s not a cost-effective route to go down, although it might be worth it if you feel you will use those services in the future. It might be cheaper to use different services for different tools, too. Try and make notes and compare the prices for each service and see if you can design your own package to suit your needs.
Things to look out for
Before choosing providers, there are several things you should watch out for to ensure service quality. How long have they been in business? Do they have a long list of happy clients? Do they offer support at any time of day? Take a look at Hosted VoIP for a good example of what you need to look for. 24/7 support is critical for most businesses these days, especially if you are online.
If your system goes down in the evening, you need a fast response to avoid losing an entire morning with no communications tools whatsoever. The speed of response is another enormous factor. So, ensure that your service gives you their response times to chew over before signing up with them. Every hour you lose without communications will lose vital business – and potential profits. Another thing to look out for is how the service responds to your problems. Do they promise an email or a phone call, and how fast do they send an engineer out if needs be?
OK, so there you have it – everything you need to know about choosing a communications provider. There are many services out there that are vying for your business, so it’s essential to take your time before you select one of them. Let us know how you get on!